Lost or Missing Packages

We’re Here to Help

At Petvia, we understand how frustrating it can be when your order does not arrive as expected. If your package appears to be lost, missing, or has not arrived within the expected delivery period, please contact us so we can review the shipment.

Package Marked as Delivered

If your tracking information shows that your package was delivered but you cannot find it, please:

• Check around your delivery location.
• Check with household members or neighbors.
• Check with your building's mailroom or management, if applicable.
• Contact your local carrier for additional delivery information.

If you still cannot locate your package, please contact Petvia with your order number and tracking information.

Package Delayed

Delivery times can sometimes be affected by carrier delays, weather, holidays, customs, incorrect addresses, or other circumstances outside our control.

If your package is delayed beyond the expected delivery timeframe, please contact us and we will review the available tracking information.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if a replacement shipment is requested.

Lost in Transit

If tracking indicates that a package may have been lost while in transit, please contact us. We will review the shipment and available tracking information and determine the appropriate next steps.

Contact Us

If you believe your package is lost, missing, or significantly delayed, please contact Petvia using the contact information available on our website.

Please include your order number and tracking information so we can assist you as quickly as possible.