Shipping Policy

At Petvia, we’re committed to getting your order to you as quickly and smoothly as possible. Please review the information below to learn more about our order processing and shipping.

Order Processing

Orders are typically processed within 1–3 days after payment has been successfully confirmed.

Once your order has been processed and shipped, tracking information will be provided when available.

During holidays, promotions, or periods of high order volume, processing may occasionally take longer.

Shipping Time

Most orders arrive within 4–7 days.

In rare cases, delivery may take 8–12 days.

Delivery times may vary depending on the product, shipping destination, carrier, and other circumstances. Shipping times are estimates and may occasionally be affected by circumstances outside our control.

Tracking Your Order

Once your order has shipped, tracking information will be provided when available.

Please allow some time for the carrier’s tracking system to update after your package has been shipped.

Shipping Delays

Although we do our best to ensure timely delivery, delays can sometimes occur due to circumstances outside our control, including:

• Carrier delays

• Severe weather

• Holidays

• High shipping volumes

• Incorrect or incomplete shipping information

• Customs or transportation-related issues

If your order is taking longer than expected, please contact us and we will be happy to help review the available tracking information.

Shipping Address

Please make sure your shipping address is complete and accurate before completing your purchase.

If you need to correct your shipping address, contact us as soon as possible. We may not be able to make changes after your order has been processed or shipped.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Lost or Missing Packages

If your package has not arrived within the expected delivery timeframe, please contact us with your order number and tracking information.

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, your building’s mailroom, or the carrier before contacting us.

We will review the available information and help determine the appropriate next steps.

Shipping Availability

Petvia currently focuses on shipping orders to customers in the United States.

Shipping availability may vary by product and destination. If a product cannot be shipped to your address, you will be notified during checkout or as soon as reasonably possible.

Contact Us

If you have any questions about shipping or your order, please contact Petvia using the contact information provided on our website.

We’re always happy to help and will do our best to assist you with your order.