Order Cancellation Policy

At Petvia, we understand that sometimes you may need to cancel an order. We will do our best to accommodate cancellation requests whenever possible.

Cancellation Before Processing

If you would like to cancel your order, please contact us as soon as possible after placing your order.

Orders can generally be cancelled only if they have not yet been processed for fulfillment or shipped.

If your cancellation request is received before processing, we will cancel the order and issue a refund to the original payment method.

Orders That Have Already Been Processed or Shipped

Once an order has been processed or shipped, we may not be able to cancel it.

If the order has already shipped, you may need to wait until the package is delivered and then follow our Return & Refund Policy, if applicable.

How to Request a Cancellation

To request an order cancellation, please contact Petvia through the contact information provided on our website.

Please include:

• Your order number
• The name used when placing the order
• The email address associated with the order
• The reason for your cancellation request

We will review your request and let you know whether the order can be cancelled.

Refunds

If your cancellation is approved before the order is processed, the applicable refund will be issued to your original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Important Note

Submitting a cancellation request does not guarantee that the order can be cancelled. Orders may be processed quickly, so we recommend contacting us as soon as possible if you need to cancel an order.

For more information about refunds and returns, please review our Return & Refund Policy.

Contact Us

If you have any questions about cancelling an order, please contact Petvia using the contact information available on our website.