Refund & Return Policy

At Petvia, we want you to be happy with your purchase. If there is an issue with your order, we’ll do our best to make it right.

We choose every product with care. Returns may be rare, but if something unexpected happens, we’re here to make it right. 🐾

Returns

Eligible products can be returned within 30 days of delivery.

• Items must be unused and in their original condition.
• Please contact us before sending a return.
• Some products may not be eligible for return due to their nature, hygiene, safety, or applicable restrictions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We may ask for clear photos or videos of the item.

Depending on the situation, we may provide a replacement, refund, or another appropriate solution.

Refunds

If your return or refund is approved, the refund will generally be issued to your original payment method.

Please allow some time for your bank, card issuer, or payment provider to process the refund.

Items That Cannot Be Returned

Items may not be eligible for return if they:

• Have been used or damaged after delivery due to misuse
• Are otherwise unsuitable for return
• Have specific return restrictions stated on the product page

Order Cancellations

Orders may be cancelled within 15 minutes of placing the order, provided the order has not already entered processing.

After 15 minutes, cancellation may not be possible if processing has already started.

Return Shipping

For approved returns, return shipping costs are the customer’s responsibility, unless the item is damaged, defective, incorrect, or otherwise required by applicable law.

Petvia will provide return instructions when a return is approved.

Non-Delivery or Lost Packages

If your order does not arrive within the expected delivery timeframe, please contact us with your order number and tracking information.

We will review the tracking information and determine the appropriate next step.