Terms of service
Welcome to Petvia. These Terms of Service govern your use of the Petvia website and your purchase of products from our store.
By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.
1. Use of Our Website
You agree to use the Petvia website only for lawful purposes and in accordance with these Terms of Service.
You may not use our website to:
- Violate any applicable law or regulation.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the security or operation of our website.
- Submit false, misleading, or fraudulent information.
- Use our website for any unlawful or unauthorized purpose.
2. Products and Product Information
We make reasonable efforts to provide accurate product descriptions, images, pricing, and other information on our website.
However, colors, sizes, designs, packaging, and other product details may vary slightly from the images or descriptions shown online.
Product availability may change without notice. We reserve the right to limit quantities or discontinue products at any time.
3. Pricing and Payment
All prices displayed on our website are subject to change without notice.
We reserve the right to correct pricing, product information, or other errors on our website, including after an order has been submitted.
Payment must be successfully completed before an order can be processed.
4. Orders
When you place an order with Petvia, you are making an offer to purchase the selected products.
We reserve the right to accept, refuse, or cancel an order for reasons including product availability, pricing errors, suspected fraud, incorrect information, or other legitimate business reasons.
If we cancel an order after payment has been received, we will issue an applicable refund to the original payment method.
5. Shipping and Delivery
Orders are shipped according to the shipping options and estimated delivery information provided on our website.
Delivery times are estimates and may be affected by carriers, weather, holidays, customs, incorrect addresses, or circumstances outside our control.
For more information, please review our Shipping Policy.
6. Returns and Refunds
Returns and refunds are handled according to our Return and Refund Policy.
Please review that policy before making a purchase.
7. Intellectual Property
All content on the Petvia website, including text, graphics, logos, images, product descriptions, designs, and other materials, is owned by or licensed to Petvia unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, or use our content without our prior written permission.
8. Third-Party Services
Our website may use third-party services, applications, payment providers, shipping providers, analytics services, or other tools.
Your use of third-party services may also be subject to the terms and privacy policies of those third parties.
9. User Content and Reviews
If you submit reviews, comments, photos, or other content to Petvia, you agree that you have the right to provide that content.
You grant Petvia permission to use, display, reproduce, and publish submitted content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, abusive, misleading, offensive, or otherwise inappropriate.
10. Disclaimer
To the fullest extent permitted by applicable law, Petvia provides the website and its content on an “as is” and “as available” basis.
We do not guarantee that the website will always be available, uninterrupted, error-free, or completely secure.
Product information is provided for general informational purposes. Pet products should always be used according to their intended purpose and any instructions provided with the product.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Petvia will not be responsible for indirect, incidental, special, consequential, or similar damages arising from your use of our website or purchase of products.
Nothing in these Terms of Service is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
12. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Petvia and its affiliates, service providers, and representatives harmless from claims, damages, losses, liabilities, and expenses arising from your violation of these Terms of Service or your misuse of our website or services.
13. Changes to These Terms
We may update or modify these Terms of Service from time to time.
Any updated terms will be posted on this page. Your continued use of the website after changes are posted means that you accept the updated Terms of Service.
14. Governing Law
These Terms of Service will be governed by applicable laws, without limiting any consumer rights or protections that cannot legally be waived.
15. Contact Us
If you have any questions about these Terms of Service, please contact Petvia using the contact information provided on our website.
Petvia